Web Design Loft- scammed $500 out of me
UPDATE: the url Web Design Loft which scammed me is now linked to Design My Web World- http://www.designmywebworld.com/index.php. Most of the portfolio is the same and many sites are not more than 3 pages deep.
I found Web Design Loft on Craigslist advertising a 6 month website maintenance for $499, flat rate. I couldn't find any reports on them online and though none of the references they listed, called me back, I naively decided to give them a try.
I sent Kelly (the owner) my website URL with a complete list of work required and she accepted all of it saying "it's no problem. We'll get it done".
I was asked to pay via PayPal as their CC processor was down (thinking back, this should have been a red flag for me). I paid up and asked for a timeline on completion of items. After the first week, I asked again and was given a week. A week later, I was again told it would be another week as she was working on it. I asked for a phone conference and was given 7:30pm as the only time available as that's the only time Kelly's programmer was available. When I called at 7.30pm, no one answered and there was no mailbox to leave a message. I emailed Kelly again and after yet another week, was told that the website is "unstable" and the requested changes cannot be made.
Exasperated, I asked why she accepted the agreement in the first place and agreed to all the work before I paid. She offered to create a whole new website from scratch with no extra fees!! By now, I was sure that's just another tactic to drag the weeks. I asked her to refund my money if she wasn't able to make the changes. She flatly refused.
I filed a claim with PayPal sending them all the info where my work was accepted and the emails where i was told time and again that she is working on it and will complete it and the ones where she refused to do it. PayPal's claim resolution guy told me he understands and acknowledges that i was cheated but its PayPal's policy that they don't insure services so they won't refund my money.
After much hunting, I was able to find a sister company of Web Design Loft called Magick Web Creations which has the same portfolio as them and is listed in Florida. Web Design Loft only listed a telephone number which no one answers and is listed in Ohio! And there is NO INFORMATION on them anywhere online. They have done a good job at hiding their location.
i was able to find them via the sister site and filed a BBB complaint in West Florida where the company is doing the same thing- make false accusations and refusing to refund the money.
i got scammed out of $500. and the company seems to keep reinventing itself under different URL's to get away with doing the same thing to more people.
Reason of review: Poor customer service.
Monetary Loss: $500.