Web Design Loft- scammed $500 out of me

Mount Laurel, New Jersey 16 comments
Not resolved

UPDATE: the url Web Design Loft which scammed me is now linked to Design My Web World- http://www.designmywebworld.com/index.php. Most of the portfolio is the same and many sites are not more than 3 pages deep.

I found Web Design Loft on Craigslist advertising a 6 month website maintenance for $499, flat rate. I couldn't find any reports on them online and though none of the references they listed, called me back, I naively decided to give them a try.

I sent Kelly (the owner) my website URL with a complete list of work required and she accepted all of it saying "it's no problem. We'll get it done".

I was asked to pay via PayPal as their CC processor was down (thinking back, this should have been a red flag for me). I paid up and asked for a timeline on completion of items. After the first week, I asked again and was given a week. A week later, I was again told it would be another week as she was working on it. I asked for a phone conference and was given 7:30pm as the only time available as that's the only time Kelly's programmer was available. When I called at 7.30pm, no one answered and there was no mailbox to leave a message. I emailed Kelly again and after yet another week, was told that the website is "unstable" and the requested changes cannot be made.

Exasperated, I asked why she accepted the agreement in the first place and agreed to all the work before I paid. She offered to create a whole new website from scratch with no extra fees!! By now, I was sure that's just another tactic to drag the weeks. I asked her to refund my money if she wasn't able to make the changes. She flatly refused.

I filed a claim with PayPal sending them all the info where my work was accepted and the emails where i was told time and again that she is working on it and will complete it and the ones where she refused to do it. PayPal's claim resolution guy told me he understands and acknowledges that i was cheated but its PayPal's policy that they don't insure services so they won't refund my money.

After much hunting, I was able to find a sister company of Web Design Loft called Magick Web Creations which has the same portfolio as them and is listed in Florida. Web Design Loft only listed a telephone number which no one answers and is listed in Ohio! And there is NO INFORMATION on them anywhere online. They have done a good job at hiding their location.

i was able to find them via the sister site and filed a BBB complaint in West Florida where the company is doing the same thing- make false accusations and refusing to refund the money.

i got scammed out of $500. and the company seems to keep reinventing itself under different URL's to get away with doing the same thing to more people.

Review about: Website Maintainence Services.

Comments

Anonymous
Manhattan, New York, United States #578896

It's crazy because I am in the process of the same issue.Except now this Bobbi Walker claims to have sold her company after I requested my $300 back (which I used PayPal to send) though she never made the site!

Have me sob storie for months about being sick which I accepted, only for her to suggest instead of refund, to have them make me a site!!!

Why would anyone in their right mind want to continue doing business with someone like this?!!!' I tried to approach her as a reasonable adult about the issue and she ignore me until I brought up my lawyer.I would rather spend another $300 to get them into trouble for fraud than let them get away with it!

Anonymous
to Kacey New York City, New York, United States #579006

So fortunately, Bobbi responded and the issue is being resolved. I wrote the previous post out of frustration that had little to do with her.

kacey
to Kacey Manhattan, New York, United States #628460

nope!!! I'm so naive! She just needed time to get away.

kacey
to Kacey Manhattan, New York, United States #628458

These people are out of their minds!!!!We arranged 30 day payment deadline and I haven't heard from her again.

The phone is off and the email address had been deleted!!!!!!! I'm so furious especially with PayPal who says there is nothing they can do because its past 45 days. How ridiculous is that? Now scammers know that they can lead you on for that period and then run off with your money.

But not me!! I am willing to spend the same amount or more to catch these bastards. I have open investigations with my bank and paypal to shut these people down from "selling" online. I have a private investigator friend who is also looking into it as for assets etc to see about suing for the money and business lost due to not having the site completed.

I lost an entire season (summer/fall) of product placement.I AM ONE PISSED CUSTOMER!

Anonymous
#226549

Also..The web design loft is no longer connected with Magick web creation.

Magick web creations has been in business for over 5 years... Bobbi Walker is the owner. If for some reason there are clients that need to get ahold of Bobbi walker . Then please do so on the magick site.

I will take care of any issue regarding a web site..

But i have to receive a email first.It would be nice if people will come to the source first instead of running around speading rumors..

Anonymous
to Owner of magick web.... New York City, New York, United States #756011

Bobbi, this is Kacey Librizzi.Glad I found you at last.

I never received the two payments totalling $299. Can you kindly send me an email at kscockett@gmail.com instead of ignoring and deleting.

It's long overdue and I WILL NOT STOP UNTIL I GET MY MONEY.Thanks in advance.

Anonymous
#226542

It amazes me how i have a customer saying they are trying to reach out to magick web creations.When there if a form on the site to send a message.

I have not received a message.. Also the message states you have already had a website from magick..

Then how did anyone scam you?Is your website up and running?

Anonymous
#225552

Im actually having issues with the company Web Design Loft.My website was created by this company and i have reached out to them several of times about my issues.

But, No response...I sent emails to Bobbi Walker and have called but no answer or number disconnect. Now, after research i see that the company is under a new name Magick Web Creations.

I have reached out to BBB in regards to issue with this company!Its sad because i cant refer this company to anybody

Anonymous
#187305

This client has been paid.. so get a hobbie and go on with your lifes.. We are growing tired of this baby sitting we have to do...

Anonymous
#187302

Please back up your statement... Because i can back up my company....

Anonymous
#187229

scammers!!!!!

scammers!!!!!

scammers!!!!!

scammers!!!!!

scammers!!!!!

Anonymous
#183427

We ended this case by refunding ms nibbler 250..We were told she will be putting comments regarding the refund but no comments have been made from kissaluv..

Web design loft has proof refund was made.

We are glad this is over .

Anonymous
to Web design loft has closed thi Brooklyn, New York, United States #916127

Can someone respond on regards to the $299 that Bobbi STOLE from me using paypal?!!!!Scamming is NOT OK!!!!

I thought she was sick and waited patiently for her to recover and do my website. Even prayed for her health. Only to find out that no website was made and my PayPal protection ran out! When we last spoke, she was sending a check for me in the mail but the tracking number was wrong!!!

And the phone number was disconnected!

Please email response to kscockett@gmail.com

I ju st want my refund

It's the right thing to do given the circumstances! Otherwise, I have no choice bUT to contact the authorities as the seller is still active on paypal.

A case for fraud will land you ALL in hail for a minimum of 4 years.

All of us combined makes it grand theft!!!!A FELONY!!!

Anonymous
to kacey #941167

Kacey has been paid back her 299.00.so now this is closed. Thank you.

Anonymous
#179367

We will try to address Ms. Nibber's items as thoroughly as possible.

1. We operate under various names.

Yes, we do have several business names offering similar web services. Each of those names try's to target specific audiences and their needs. They are all operated the same way but advertised and promoted specifically to those audiences and market shares. Some focus on e-commerce and business products while others are designed for the promotions or services market.

2. We are utilizing overseas labor or programming.

We do not use overseas labor but due to our schedules and obligations some calls can only be handled after normal business hours. Technical calls require longer than normally available during our 8 - 5 hours. To maintain a very aggressive schedule some technical calls are only handled after 7 CST to allow time to prepare for the calls.

3. We were using a Credit Card processor at the time of her purchase.

She had the option to use our payment processing services. Those services did not allow American Express payments but MasterCard, Visa, and Discover were all acceptable at the time. We did not have our permanent PayPal services established when she made her purchase. We offered the account she used as an option to use her PayPal account.

4. Accepting work that could not be done.

In the initial contact we were only able to make a very minimal assessment for the work requested. Like many construction remodeling projects the scale of the project and the limitations of the existing website constrained what could be done and what could not. We worked on the site for more than a week and tried to explain to her many times that the foundation of her existing site would not support the type of changes and modifications she had identified as ''maintenance''. The scale of work would truly be a complete reconstruction of her site from the ground up and that we would be able to help her with that. Her response was she did not have the time to participate in the amount of work required to build a new site.

We spent many hours to work with her on the site. It is unfortunate that we were not able to meet her expectations and her assumptions. Many times technical projects appear simple but are not as straight forward. We offered many alternatives and tried to explain the limitations. There was never a ''Scam'' to offer services with no intent on fulfilling them. Since then Ms. Nibber has begun a personal campaign to express her displeasure. We have responded to her statements and her allegations. We have expended time and labor for her website along with the engineering time to identify its limitations. The funds she paid cover that work effort. We have no issues with a partial refund but that option has not been acceptable to Ms. Nibber

Anonymous
#179366

This is the owner of the web design loft..

This client is now going to every place she can because the bbb closed the case..

She was not scammed. We told her we would return her money minus the workl we did...

Our comapny had a few web companies.. Also here is a email that was sent to this client.. We will try to address Ms. Nibber's items as thoroughly as possible.

1. We operate under various names.

Yes, we do have several business names offering similar web services. Each of those names try's to target specific audiences and their needs. They are all operated the same way but advertised and promoted specifically to those audiences and market shares. Some focus on e-commerce and business products while others are designed for the promotions or services market.

2. We are utilizing overseas labor or programming.

We do not use overseas labor but due to our schedules and obligations some calls can only be handled after normal business hours. Technical calls require longer than normally available during our 8 - 5 hours. To maintain a very aggressive schedule some technical calls are only handled after 7 CST to allow time to prepare for the calls.

3. We were using a Credit Card processor at the time of her purchase.

She had the option to use our payment processing services. Those services did not allow American Express payments but MasterCard, Visa, and Discover were all acceptable at the time. We did not have our permanent PayPal services established when she made her purchase. We offered the account she used as an option to use her PayPal account.

4. Accepting work that could not be done.

In the initial contact we were only able to make a very minimal assessment for the work requested. Like many construction remodeling projects the scale of the project and the limitations of the existing website constrained what could be done and what could not. We worked on the site for more than a week and tried to explain to her many times that the foundation of her existing site would not support the type of changes and modifications she had identified as ''maintenance''. The scale of work would truly be a complete reconstruction of her site from the ground up and that we would be able to help her with that. Her response was she did not have the time to participate in the amount of work required to build a new site.

We spent many hours to work with her on the site. It is unfortunate that we were not able to meet her expectations and her assumptions. Many times technical projects appear simple but are not as straight forward. We offered many alternatives and tried to explain the limitations. There was never a ''Scam'' to offer services with no intent on fulfilling them. Since then Ms. Nibber has begun a personal campaign to express her displeasure. We have responded to her statements and her allegations. We have expended time and labor for her website along with the engineering time to identify its limitations. The funds she paid cover that work effort. We have no issues with a partial refund but that option has not been acceptable to Ms. Nibber

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